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Privacy in the telecom industry: compliance is the tip of the iceberg

Privacy remains a significant issue for many telecommunications operators and poses ever-increasing challenges. This should come as no surprise; operators capture and hold enormous amounts of data on their customers. Furthermore, factors such as new services, the continued digitization of information, as well as more accessible and ever cheaper digital storage, have only increased (and will continue to increase) the amount — and level of sensitivity — of the personal data operators accumulate. More generally, as operators invest in building deeper two-way customer relationships, their growing dependency on customer data will increase the associated risks.